SOFT SKILLS

The modern workplace is a living organism that is constantly evolving, and the only way to stay relevant as an organisation is to keep abreast of industry trends and implement programs that promote growth and efficiency within the organisation.

We have been looking at 2020 workplace trends, three weeks ago, we considered Trend #2, Remote work. We determined that remote work is rapidly gaining acceptance in workplaces, especially in Information Technology companies. We concluded that promotes work-life balance and increases productivity while cutting cost for employees as well as the organisation. 

The third 2020 Workplace trend we want to consider is the development of soft skills.

According to the Arkansas Department of Education, 2007, Soft skills are a cluster of productive personality traits that characterize one’s relationships in a milieu. 

Soft skills include social graces, communication abilities, language skills, personal habits, cognitive or emotional empathy, time management, teamwork and leadership traits. 

Soft skills cover three key functional elements: 

  1. social skills
  2. people skills 
  3. personal career attributes 

These skills are crucial for today’s workplace as they complement hard or technical skills. Soft skills have become a major criterion for employment as well as advancement in an organisation.  

An employee’s soft skill is a crucial part of their contribution to the overall success of their organization, especially if such an organisation deals with customers on a face-to-face basis. A critical success factor for an organisation like this is the ability to promote activities that help employees develop these skills through team-building activities and wellness enhancing programs. 

Soft skills

The following is a top ten list of soft skills compiled by Eastern Kentucky University 

  1. Communication – oral speaking capability, written, presenting, listening, clear speech & writing.
  2. Courtesy – manners, etiquette, business etiquette, gracious, says please and thank you, respectful.
  3. Flexibility – adaptability, willing to change, lifelong learner, accepts new things, adjusts, teachable.
  4. Integrity – honest, ethical, high morals, has personal values, does what’s right.
  5. Interpersonal skills – nice, personable, sense of humour, friendly, nurturing, empathetic, has self-control, patient, sociability, warmth, social skills.
  6. Positive attitude – optimistic, enthusiastic, encouraging, happy, confident.
  7. Professionalism – businesslike, well-dressed, appearance, poised.
  8. Responsibility – accountable, reliable, gets the job done, resourceful, self-disciplined, wants to do well, conscientious, common sense.
  9. Teamwork – cooperative, gets along with others, agreeable, supportive, helpful, collaborative.
  10. Work ethic – hard working, willing to work, loyal, initiative, self-motivated, on time, good attendance.

Although difficult to quantify, soft skills play a critical role in employee performance and productivity. They help facilitate human connections needed for high-performance and efficiency in the workplace.